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Effective Date: September 29, 2026
Hamper Delivery LLC, doing business as Hamper Laundry & Dry Cleaning (“Hamper,” “we,” “us,” or “our”), respects your privacy and is committed to being transparent about how we collect, use, disclose, and protect personal information.
This Privacy Policy applies to information collected through our websites, including usehamper.com and related domains; our web and mobile applications; our pickup and delivery services; Hamper kiosks and lockers; commercial laundry services; customer-support channels; text messages and emails; and other products or services that link to this Privacy Policy (collectively, the “Services”).
By using the Services, you acknowledge the practices described in this Privacy Policy.
The information we collect depends on how you interact with Hamper.
We may collect information such as:
When you use Hamper, we may collect information related to your orders and service history, including:
For wash-and-fold orders, we generally process items by weight rather than by individually cataloging every article unless otherwise stated.
Payments are processed through third-party payment processors such as Stripe.
Depending on the payment method and checkout process, we may receive limited payment-related information, such as:
Hamper does not intentionally store payment-card security codes. Full payment-card credentials may be collected and processed directly by our payment processor rather than by Hamper.
When you contact us, we may collect:
Where permitted by law and where the applicable communication system provides the functionality, communications may also be recorded or transcribed for customer service, quality assurance, safety, training, or recordkeeping purposes.
When you use our website or applications, we or our service providers may automatically collect information including:
We collect the addresses you provide in order to perform pickup and delivery services.
If a Hamper application or feature requests device-location access and you grant permission, we may also collect approximate or precise device location for purposes such as:
You can control device-level location permissions through your device settings.
Certain application features may request access to your device camera or photo library, such as when you upload a garment photograph, document a service issue, scan a bag or identifier, or use another image-based feature.
We access this information only when permitted by you and as necessary to provide the requested functionality.
If you interact with Hamper on behalf of a business, property, hotel, medical office, retailer, apartment community, corporate campus, or other organization, we may collect:
We may receive information from third parties, including:
We may use personal information to:
We may also use information for another purpose disclosed to you at the time of collection or with your consent.
We may disclose personal information to companies that perform services for us or help us operate Hamper.
These recipients may include:
Payment providers process customer charges, payment methods, refunds, disputes, and related transactions.
We use technology vendors to host, store, process, secure, transmit, and analyze information necessary to operate our websites, applications, databases, and internal systems.
Hamper may use affiliated or independent cleaning facilities, laundry plants, garment-care professionals, alteration providers, specialty processors, or other fulfillment partners to perform portions of an order.
We may provide those parties with the information reasonably necessary to fulfill the applicable service.
We may disclose customer names, addresses, contact information, delivery instructions, order information, or other necessary information to drivers, couriers, routing platforms, and logistics providers.
We may use telecommunications, email, SMS, phone, and customer-support providers to communicate with customers.
We may use analytics, attribution, advertising, and measurement technologies to understand how customers use our Services and how our marketing performs.
We may use customer relationship management and customer-support systems to maintain customer records and communications.
If Hamper services are offered through your workplace, apartment building, hotel, commercial property, kiosk location, locker location, or another participating organization, we may exchange limited information with that organization as reasonably necessary to administer the service.
We may disclose information to lawyers, accountants, auditors, consultants, insurers, financial institutions, and other professional advisers.
We may disclose information when we reasonably believe disclosure is required or appropriate to:
Personal information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction.
The third-party services we use may change as our business evolves.
Examples of platforms that Hamper may use to operate the Services include payment platforms such as Stripe; Google services such as Firebase, BigQuery, Google Analytics, or Google Tag Manager; analytics platforms such as Microsoft Clarity; logistics providers such as OnFleet; garment-care or order-management platforms such as CleanCloud; CRM platforms such as HubSpot; telecommunications providers such as Quo/OpenPhone or Twilio; website platforms such as Webflow; and advertising or measurement providers such as Meta.
These companies process information according to their own agreements with Hamper and, where applicable, their own privacy policies.
The inclusion of a provider in this section does not mean that every provider receives every category of personal information.
Hamper and its service providers may use:
These technologies may be used for:
You may be able to control certain technologies through browser settings, device settings, advertising settings, or privacy controls made available by Hamper or relevant third parties.
Blocking certain technologies may affect the functionality of the Services.
Hamper does not sell personal information to third parties in exchange for money.
We may, however, use advertising, analytics, attribution, and marketing technologies that involve disclosing identifiers, device information, browsing activity, or similar information to advertising or measurement providers.
Certain state privacy laws may define some of these activities as a “sale,” “sharing,” or processing for “targeted advertising,” even when no money is exchanged for personal information.
Where applicable law provides an opt-out right, you may submit an opt-out request by contacting:
Please include “Privacy Opt-Out Request” in the subject line and enough information for us to reasonably identify the account or browser activity associated with your request.
Where required by applicable law and technically applicable to the Services, Hamper will also process qualifying requests submitted through authorized agents or recognized privacy preference mechanisms in accordance with applicable law.
We do not knowingly sell the personal information of children.
We may send communications concerning your account or orders, including:
These are generally transactional or service-related communications.
Where permitted by law and based on the consent or other lawful basis required for the particular communication, we may also send promotional emails or text messages.
You may unsubscribe from promotional emails using the unsubscribe link included in the message.
You may opt out of promotional automated text messages by replying STOP, UNSUBSCRIBE, or another reasonable opt-out request.
Opting out of marketing communications does not prevent Hamper from sending communications necessary to provide a service you requested, administer your account, process transactions, or respond to you, where permitted by law.
Message and data rates may apply. Message frequency may vary.
Consent to receive marketing text messages is not a condition of purchasing Hamper services.
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and as necessary to comply with legal, accounting, operational, security, or contractual requirements.
The retention period depends on factors such as:
Order, transaction, tax, and accounting records may be retained for several years following the applicable transaction where reasonably necessary for business or legal purposes.
When information is no longer reasonably necessary, we may delete, anonymize, or aggregate it, subject to technical and legal limitations.
Backups may retain information for a limited period after deletion from active systems.
We use administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
However, no Internet transmission, computer system, mobile application, database, or storage system can be guaranteed to be completely secure.
Customers are responsible for maintaining the confidentiality of their account credentials and for promptly notifying Hamper if they suspect unauthorized access to their account.
The Services are intended for adults and are not directed to children under 13.
We do not knowingly collect personal information directly from children under 13 through consumer accounts.
If we learn that we collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it as required by law.
Depending on your state of residence and applicable law, you may have the right to:
These rights are subject to applicable exceptions and eligibility requirements.
To submit a request, email:
Use the subject line “Privacy Request.”
Describe the right you wish to exercise and provide enough information for us to reasonably verify your identity.
We may request additional information when reasonably necessary to authenticate a request and protect customer information.
You are not required to create a new account solely to submit a privacy request.
Where applicable law permits, you may authorize another person to submit certain privacy requests on your behalf.
We may require reasonable evidence that:
If Hamper denies a privacy request and applicable law gives you a right to appeal, you may appeal the decision by emailing:
Use the subject line:
“Privacy Request Appeal.”
Please identify the prior request and explain why you believe the decision should be reconsidered.
We will review and respond to qualifying appeals within the period required by applicable law.
If applicable law requires us to provide information concerning additional complaint mechanisms following denial of an appeal, we will include that information in our response.
Customers may request deletion of their Hamper account and associated personal information through any account-deletion functionality made available within the Hamper application or by contacting:
Use the subject line:
“Delete My Hamper Account.”
Following a verified account-deletion request, we will delete or de-identify information associated with the account except information we reasonably need or are legally permitted or required to retain, such as information necessary for:
Deletion from backup systems may occur according to normal backup-retention cycles rather than immediately.
Some browsers provide “Do Not Track” signals.
Because there is not a universally adopted technical standard for every Do Not Track signal, the Services may not respond to every such signal.
Where applicable law requires recognition of a specific qualifying privacy preference mechanism, Hamper will process qualifying requests in accordance with applicable law.
Hamper currently provides its consumer services primarily in the United States.
If you access the Services from outside the United States, your information may be processed in the United States or other jurisdictions in which our service providers operate.
The Services may contain links to websites, applications, payment services, social networks, or other services operated by third parties.
Hamper is not responsible for the privacy practices of independently operated third parties.
We encourage you to review their privacy policies before providing personal information.
We may update this Privacy Policy periodically.
When we do, we will update the effective date at the top of the policy.
If we make a material change, we may provide additional notice through our website, application, email, account notification, or another appropriate method.
Questions, privacy requests, or concerns regarding this Privacy Policy may be directed to:
Hamper Delivery LLC
Doing business as Hamper Laundry & Dry Cleaning
1301 Fannin St., Ste. 2440
Houston, TX 77002
United States
Email: support@usehamper.com
Phone: (281) 409-3557
